Returns & Shipping

Welcome to VidaVibe Volleyball!
By accessing or purchasing from VidaVibe Volleyball, you agree to the following Terms & Conditions. Please read them carefully.

To start a return, please visit our Customer Portal.

We offer Free Returns at checkout for a small, optional fee. If Free Returns is purchased, you will receive a prepaid return shipping label for eligible returns. If Free Returns is not purchased, you will be responsible for the cost of the return shipping label.

1. Returns & Refunds

We want you to love your purchase! If for any reason you decide not to keep a product, you may return it to us unused, in its original packaging, within 30 days of the purchase date.

  • Products not returned in “new” condition will not be eligible for a refund.
  • Defective merchandise will be replaced or refunded if returned within 30 days of purchase. Items must be returned before a replacement or refund is issued.
  • Final Sale Items: Mystery Grab Bags are final sale and cannot be returned or exchanged.
  • Return Shipping: Customers are responsible for the cost of shipping returns back to VidaVibe Volleyball, unless you have opted in to Checkout+.
  • Refunds will be issued after the original items have been returned to the warehouse. Please note, the refund does not include the cost of shipping.
  • Please contact us at info@vidavibe.com if you have any additional questions.

2. Exchanges

If your item does not fit or you do not love it, we are happy to help exchange it for a different item!

  • Products not returned in “new” condition will not be eligible for an exchange.
  • Customers are responsible for shipping back the item they are wanting to exchange, unless you have opted in to Checkout+. VidaVibe will cover the cost of shipping out the new item once the original has been received.
  • Customers may exchange for other apparel or items.
  • Please contact us at info@vidavibe.com to get the exchange process started.

3. Shipping Policy

  • Orders are typically processed within 3–4 business days.
  • Orders are not shipped on weekends or holidays.
  • During high order volume, shipments may be delayed. Please allow additional time in transit.
  • If a significant delay occurs, we will notify you via email or phone.
  • Shipping charges are calculated and displayed at checkout.
  • Free Shipping: Orders over $75 ship free within the U.S.