Refund policy

Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@vidavibe.com. Please note that returns will need to be sent to the following address: 
VidaVibe Volleyball
4615 Gulf Blvd, Unit 108
St. Pete Beach, FL 33706
Please contact us before sending your return. Items sent back to us without first requesting a return may not be accepted. Customers are responsible for the cost of return shipping.If your return is accepted, we’ll provide instructions on where to send your package. Refunds will be issued to the original payment method after the returned item has been received and inspected. Original shipping costs are non-refundable.
You can always contact us for any return question at info@vidavibe.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Defective merchandise may be replaced or refunded if returned within 30 days of purchase. Items must be returned before a replacement or refund is issued.

Exceptions / non-returnable items 
Certain types of items cannot be returned, including Mystery Grab Bags, which are final sale and cannot be returned or exchanged.
Sale items and gift cards are also non-returnable.
If you have questions about whether a specific item is eligible for return, please contact us at info@vidavibe.com.

Exchanges 
If your item does not fit or you would like to exchange it for another item, please contact us at info@vidavibe.com to get the exchange process started.
Items must be returned in new, unused condition with tags and original packaging. Customers are responsible for the cost of shipping the original item back to VidaVibe. VidaVibe will cover the cost of shipping the replacement item once the original item has been received.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that original shipping costs are non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@vidavibe.com.

 

Shipping
Orders are typically processed within 3-4 business days. Orders are not shipped on weekends or holidays. During periods of high order volume, shipments may be delayed.
Shipping charges are calculated and displayed at checkout. Orders over $75 ship free within the U.S.