Refund policy

Returns & Exchanges

We want you to love your VidaVibe gear! If something isn't right, you can return or exchange it within 30 days of purchase.

Start a return or exchange: visit our Returns Portal.

Eligibility

• Items must be unused, in “new” condition, and in their original packaging.
• Final sale: Blind Bags (Mystery Grab Bags) cannot be returned or exchanged.

Refunds

• Refunds are issued once your return arrives at our warehouse.
• Original shipping costs are not refunded unless you added Free Returns (Checkout+) at checkout.

Exchanges

• You can exchange for any other apparel or item.
• Once we receive your original item, we'll ship your new one at no cost to you.

Return Shipping

• Added Free Returns (Checkout+) at checkout? You'll get a prepaid return label for eligible items.
• Didn't add it? You're responsible for the cost of return shipping.

Damaged or Defective Items

We'll replace or refund defective items returned within 30 days. Please send the item back first, and we'll issue your replacement or refund once it arrives.

Questions? Email us at info@vidavibe.com.